BEYOND CUSTOMER SERVICE

The term customer service is to be re-learnt today. Now a day it is not only connected with after sales service. But, customer service, like product quality, has become a basic, expected deliverable. Without it, you fail. With it, you are only at parity. Customer service is nothing more than basic business hygiene—the “running blood…

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STUFF OF DREAMS

Barcelona played beautiful game last year, 2008. They are smart performers. Expectation of this season’s performance is very high which triggered them to tighten up. They have become very conscious and found proactive in the practice. Coach Pep Guardiola said, “The team is a joy, and if we can we’ll do some fine tuning. I…

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