Identifying training needs is an important activity that relates to the overall performance of the business.

“Your assignment, should you choose to accept it, is to coordinate training for our organization” said the CEO to Dale Wood, the newly appointed Human Resources Manager. Not that there was really any choice. At the weekend, the CEO had seen an old video. It had prompted memories of a popular television series a few…

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Characteristics of Culture

As one might expect, all cultures must share several characteristics if “culture” is to be differentiated from other forms of behavior. These similarities between all cultures are surprisingly few. The ultimate goal of cultural anthropology is to determine which characteristics all cultures share in common. Society Firstly, all culture must take place through a medium…

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The Human Touch

Although it’s been used so much that the word “Empowerment” may draw yawns, the fact is that there is no better way to improve service levels and productivity than treating employees with trust and respect. Wonderful things happen when employees are given input and control; they become more confident and focused. They know what’s important,…

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