Apple CEO Tim Cook's Apology: the Good, Bad & Ugly

Apple screwed up, and admitted it. Here are some of the highlights–and low lights–of Tim Cook’s ‘We fell short’ letter. Companies are composed of people, and people make mistakes. It’s a simple syllogism, but it’s often easy to forget: companies–even Apple, the world’s largest–can totally screw up, too. Of course, that’s what happened when Apple…

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