Four major customer expectations

A) Accuracy B) Availability C) Partnership D) Advice. Accuracy and availability are actions that your competitors can apply but the other two expectations, partnership and advice, are attitudes that can not be easily duplicated.Most important and effective attitude to bring customer delight are as follows: In time service. Listen to his voice of feelings. Attending…

Pressure at Work Place

One of the managers of Manufacturing Industry asked a question, in the recent workshop at FCCP. Sir, what we should do when day by day pressure at work place is increasing? Can we have pressure less work place? I answered: Dear learner, Pressure is going to increase; even you have to handle multiple job profile.…