Tom peter says, “Quality is excellence and excellence is a quality.”
Quality is not a definition. It is a matter of feeling and experiencing. Quality should always be realised. I had found the most appealing washroom on the airport of Singapore. Rightly crafted commercial proposal, also printed on a A-4 size paper with a proper margin is a quality. A well dressed receptionist with smile and energy is a quality. Presenting visiting card with at most manners, etiquettes and enthusiasm is a quality. Most comfortable security checked at Dubai airport, of course law and order in order. Cleanliness and maintenance is a quality. Cup of coffee, which I had enjoyed at the corporate office of Dharmadev India, is a quality. The way our home -care taking boy Mohan cleans the bedroom and makes the bed ready is a quality. Car driver Mahendra washes the Honda car is a quality.
Quality is a feeling and experiencing, not defining.