THINK BEYOND WHAT YOU SEE

“India should target five medals at London 2012.” Abhinav Bindra said last night in Delhi, who is the only gold winner from India in individual category in the Olympics. “Ideas are all around you. Think beyond you see.” Kumar Manglam Birla said last evening in convocation ceremony of NID institute Ahmedabad, India. One is a…

Interview on Leadership by Shailesh Thaker at Publicservice UK

A world renowned human potentialist, HR guru and management educator Dr Shailesh Thaker believes that leadership is demonstration, not definition. His specialist talents include mind management, professional development, managerial effectiveness, creativity and creative problem solving. Here, he answers 10 questions about his career so far. How did your career begin? My career began in September…

Four major customer expectations

A) Accuracy B) Availability C) Partnership D) Advice. Accuracy and availability are actions that your competitors can apply but the other two expectations, partnership and advice, are attitudes that can not be easily duplicated.Most important and effective attitude to bring customer delight are as follows: In time service. Listen to his voice of feelings. Attending…

Dr. Shailesh Thaker Interview – Business Standard

When the going gets tough, companies turn spiritual “Mother Teresa said, ‘I love the light for it shows me the way, yet I endure the darkness because it shows me the stars.’ Let’s put behind us the disasters, the economic gloom the world is facing today, and reach out for the stars,’’ said an SMS…